At PureWine, we want you to be 100% satisfied with your purchase. If you are not completely satisfied, we want to make it right.

If you purchased or received a PureWine product and would like to return it, we will issue you a refund if the product is returned before February 5th. Please return any unused products in their original packaging, including any unused Wands. The customer is responsible for the cost of return shipping.

To initiate a return, please email service@drinkpurewine.com. After February 5th, returns will not be accepted for any reason other than manufacturing defects. PureWine offers a 1-year replacement period for items with manufacturing defects. All customers will be responsible for the original shipping costs. Original shipping costs are non-refundable.